- The types of information we collect
- International transfers
- Information you provide to us
- How we protect your personal information
- Information we collect from other sources
- Children's privacy
- Information collected through our website and smart phone applications
- Links to external websites
- How to access and control your information
- Changes to this policy
- Sharing your information
- How to contact us
1. The types of information we collect
Personal information means any information that enables you to be identified as an individual. The personal information Tempur Sealy collects about you may include your name, address (both billing and shipping addresses), e-mail address, payment card information, phone number and information about the products you purchase from us. The sections “Information you provide to us” and “Information we collect from other sources” further explain what types of information we may collect from you and when we may do this.
Non-personal information means certain anonymous information that Tempur Sealy collects about visitors’ use of its website and about users of its smart phone applications. This non-personal information does not enable Tempur Sealy to identify any visitor as an individual. Non-personal information includes the pages that our website visitors access, how many clicks it takes them to reach specific information, and the kinds of purchases they make on our site and through our smart phone applications. We share non-personal information about your website visits with vendors who help us administer our website or help us market our products. Our collection of non-personal information is further explained in the section “Information collected through our website and smart phone applications”.
2. Information you provide to us
We collect personal information that you provide to us when you visit the site and when you do business with us. For example:
When ordering and making a purchase
When you place an order with us (where applicable), either using our website or by phone, we may collect your name, shipping and billing addresses, e-mail address, phone number, payment card information, and the details of your order. We collect this personal information to process your order, including collecting payment and shipping products to you.
When creating an online account
When you set up an online shopping account (where applicable), we may collect your name, shipping and billing addresses and e-mail address. We collect this personal information for account setup and administration purposes.
When signing up for promotional mail and e-mail
When you sign up for promotional mail and e-mails or request a product information kit from us, we may collect your name, mailing address and e-mail address. We collect this personal information so we can send you product information and notice of special promotions in accordance with your marketing preferences. In addition, we may also collect certain analytics information from recipients of our promotional e-mails to better understand what marketing is of interest to our customers, where this is permitted by applicable law.
If you change your mind and wish to unsubscribe from marketing communications that we send to you, you can do so either by following the ‘unsubscribe’ instructions included in each marketing e-mail we send to you or, alternatively, by contacting us and instructing us to amend the marketing preferences we hold for your account.
When registering a product
When you register a Tempur Sealy product with us, we may collect information about the specific item you purchased, including information like the serial number. We may also ask you to provide personal preference information, which includes questions about your household and your purchase decision, but the provision of this information by you is entirely optional. We collect personal preference information because it helps us in developing new products and marketing that meet consumers’ needs.
When contributing to our website
When you submit product reviews, product testimonials, or other content to our website, we may collect personal information including your name, e-mail address and the content of your review or testimonial. We collect this personal information because it helps us ensure we are giving accurate and authentic feedback about our products.
When applying for financing
If you apply for Tempur Sealy Financing or any alternative form of financing that we may offer, we will collect certain personal information from you relating to your application. We will pass this personal information directly to the bank(s) or other finance provider(s) offering the relevant financing services for us. We will not store information relating to your credit application on our servers: rather we send it to the relevant administering finance provider. Except for the finance provider(s) administering the lines of credit (or where required by applicable law or regulation), we do not share information about any financing application you make either internally or externally with anyone else.
3. Information we collect from other sources
When you sign up to receive marketing from third party companies (for example, to receive product catalogues from them), some of those companies share personal information about you with their trusted partners for marketing purposes. They may do this only if such sharing is in accordance with your marketing preferences and applicable law.
From time to time, we may receive personal information from trusted partners, all of them screened for their business practices, who share the names and addresses of people that have agreed to receive our printed product catalogues. We may also receive other information from these trusted partners, including updated delivery and address information for our customers, which we use to keep our records up-to-date and to ensure that we deliver catalogues and promotions accurately.
We will never knowingly collect personal information about you from third parties where this is contrary to the marketing preferences they hold for you or to applicable law.
4. Information collected through our website and smart phone applications
When you visit our website or use our smart phone applications, we collect limited non-personal information about your visit. This may include information about your computer’s Internet Protocol ("IP") address or your smart phone’s International Mobile Equipment Identity (“IMEI”) address, as well as details about cookies and action tags served to your computer through our website.
IP and IMEI addresses
An IP address is the number automatically assigned to your computer or mobile phone whenever you access the Internet. Similarly, an IMEI address is a unique number assigned to mobile phones that is used by GSM networks to help them identify valid mobile devices. These addresses are automatically transmitted to us by your computer and/or mobile phone whenever you access our website or use our smart phone applications. We use this information to help diagnose problems with our server and to administer our website and smart phone services; however, this number does not identify your name, email address, or any other personal information about you.
Cookies and targeted advertising
Cookies are small computer files that act as an identification card for your computer. They are widely used to make websites work, or to work more efficiently. When you visit our site, unique cookies are served to your browser. The purpose of these cookies is to distinguish your browser from other browsers that visit our site so that we can provide you with enhanced and sometimes more personalised website functionality and to enable us to improve our website offering. Cookies may remain on your hard drive after you leave our website.
Cookies may be served to your browser either directly by us (these are called first party cookies) or by third parties acting on our behalf (these are called third party cookies). First party cookies enable us to recognise you when you come back to our site and remember the products you place in your shopping cart, both while you are viewing other areas on our website and when you return to our site. We also use third party cookies (including cookies served by Google, Inc. for its Google Analytics service) to gather aggregate usage information about the numbers and frequency of visitors to our website and individual pages of our website, in order to improve the appearance and usability of the website. For further details about how Google uses and protects information collected for its Google Analytics service, please visit http://www.google.co.uk/intl/en/analytics/privacyoverview.html. Alternatively, if you prefer to opt-out of tracking by these third parties for analytics purposes, please visit http://tools.google.com/dlpage/gaoptout (Google Analytics).
We also use third party digital advertising agencies (along with their ad serving technology partners and partnered networks of publishers) to serve third party cookies through our website. Third party cookies enable our third party digital advertising agencies to collect information about your activities across our website and other websites that have partnered with them so that they can provide you with customized banner ads that are tailored to your specific interests. However, these cookies do not collect information that enables you to be identified as an individual, nor do we combine information collected through these cookies with other personal information about you.
Action Tags are small image files (also known as ‘clear gifs’ or ‘web beacons’) that our third party digital advertising agencies use to recognize specific third party cookies that they place on your browser (either through our site or through sites that have partnered with our third party digital advertising agencies). They convey information that a browser with a recognized cookie has accessed a page or a part of a page on our website, depending on where the action tag is located on our site. For instance, an action tag located on our purchase confirmation page will record that a browser with a recognized cookie has made a purchase. Action tags do not, however, tell us that a specific, identified person has purchased a product because the cookie is only the web browser’s identification card. It does not obtain any information that enables you to be identified as an individual. We use Action Tags to measure the effectiveness of our digital advertising campaigns and to make our website more relevant to visitors by seeing what pages are visited and whether visits result in a purchase. In conjunction with cookies, Action Tags also allow our digital advertising agencies to select and serve banner advertisements to your browser that you find most interesting and relevant.
How to control cookies and targeted advertising
You have the right to choose whether or not to accept cookies. You can exercise this right by amending or setting the controls on your web browser to reflect your cookie preferences. If you choose to decline cookies, you may not be able to sign up for or use certain features of the website that depend on your web browser accepting cookies (such as keeping products in your cart). Refusing cookies will also mean that our third party digital advertising agency is unable to profile your interests or serve you with targeted advertising.
To find out information about your rights to control cookies and targeted advertising, we recommend that you visit the following third party educational resources: www.youronlinechoices.eu and www.allaboutcookies.org.
5. How to access and control your information
You have the right to access the personal information we hold about you and to ask us to add to, correct, update or remove this information. In addition, you have the right to instruct us not to contact you for direct marketing purposes, even if you have previously consented to receive this.
You can exercise these rights by contacting us by phone, e-mail or mail using the following details:
Phone: +45 63 43 43 43
Mail: DAN-FOAM ApS
6. Sharing your information
For your protection and ours
As we develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the privacy commitments previously made to those customers (unless, of course, the customers consent otherwise). Also, in the unlikely event that a Tempur Sealy group company or substantially all of its assets are acquired by a third party, customer information will be one of the assets transferred to the third party purchaser.
It is our policy not to share your name and mailing address with companies outside of the Tempur Sealy group for marketing purposes.
7. International transfers
Tempur Sealy complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Tempur Sealy has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Tempur Sealy’s certification, please visit www.export.gov/safeharbor/
8. How we protect your personal information
We want you to feel confident about using our website or making purchases directly from us, and we are committed to protecting the personal information we collect. We have implemented appropriate technical and organizational security measures to protect the personal information that you provide to us against unauthorized or unlawful processing and against accidental loss, damage or destruction. Our security system includes protocols to authenticate users and to restrict access. If we transmit personal information across public networks or wirelessly, the data will be encrypted.
9. Children's privacy
We do not knowingly sell merchandise to, collect personal information from, or direct advertising toward persons under 18 years of age.
10. Links to external websites
11. Changes to this policy
12. How to contact us
Phone: +45 63 43 43 43
Mail: DAN-FOAM ApS
本隱私權政策最近更新日期為西元 2014 年 8 月 21 日。
Tempur Sealy承諾將致力於保護您的隱私權，並明確揭示我們如何使用您的資訊。本隱私權政策將說明Tempur Sealy group compaies (Tempur Sealy) 可能蒐集與您有關之資訊類型；我們何時及如何使用、保護該資訊；將其揭露予何者及揭露之理由；以及您對我們使用您的資訊所擁有之存取和控制權。
非個人資訊係指Tempur Sealy所蒐集與造訪網站之人士或與智慧型手機應用程式用戶有關之若干匿名資訊。Tempur Sealy無法藉由這些非個人資訊，而識別出任何一名造訪者的個人身分。非個人資訊包括造訪網站之人士所瀏覽的頁面、為獲取特定資訊所作出之點擊次數。我們會將您造訪網站的非個人資訊，分享予協助管理我方網站或協助我們行銷產品的合作廠商。我們蒐集的非個人資訊，將在「經由網站和智慧型手機應用程式蒐集之資訊」章節中，進一步說明。
當為接收來自第三方公司之行銷 (例如接收產品目錄) 資訊而辦理註冊時，某些公司會將與您有關之個人資訊，分享予其所信任的合作夥伴，作為行銷之用。這些公司僅會在符合您行銷偏好和相關法律規定的情況下，進行分享。
當您造訪網站或使用智慧型手機應用程式時，我們會蒐集少數與您造訪活動有關的非個人資訊。這可能包括您電腦的網際網路通訊協定 (「IP」) 位址或智慧型手機的行動通訊國際識別碼 (「IMEI」) 位址相關資訊，以及經由網站向您電腦提供的 cookie 和動作標籤的詳細資訊。
IP 和 IMEI 位址
IP 位址係指在您使用網際網路時，自動配發給您的電腦或手機的一組號碼。同樣的，IMEI 位址則是配發給行動電話的一組獨特號碼，用以協助 GSM 網路識別有效行動設備。這些位址會在您造訪網站或使用智慧型手機之應用程式時，自動傳輸給我們。Tempur Sealy將利用這些資訊，來診斷伺服器所出現的問題，並管理網站和智慧型手機服務；然而，單憑這些號碼，並無法據以識別出您的姓名、電子郵件地址，或與您有關之其他個人資訊。
Cookie 是一種小型電腦檔案，這像是電腦的身分證。Cookie 廣泛使用於網站作業上，或讓作業更有效率。當您造訪網站時，會提供一組獨特的 Cookie 給您的瀏覽器。這些 Cookie 的用途，是將您的瀏覽器，與造訪網站的其他瀏覽器作出區隔，以便我們提供您更優質、更個人化的網站功能，並幫助改進網站服務。離開網站後，Cookie 可能會留存在您的硬碟中。
Cookie 可能會直接由我們 (下稱「第一方 Cookie」) 或透過代表我們行事的第三方 (下稱「第三方 Cookie」) 提供給您的瀏覽器。在您瀏覽網站上的其他區域，或返回網站時，第一方 Cookie 可讓我們識別您。我們亦使用第三方 Cookie (包括 Google, Inc. 為其 Google 分析服務所提供之 Cookie) 來獲取有關造訪我網站，以及網站個別頁面的使用者數量和頻率等數據，藉此彙整出綜合使用資訊，以便進行網站外觀和可用性之改進。如需更多有關 Google 如何使用和保護其為 Google 分析服務所蒐集之資訊，請至 http://www.google.co.uk/intl/en/analytics/privacyoverview.html。另外，若您希望停用這些第三方分析的追蹤功能，請至 http://tools.google.com/dlpage/gaoptout (Google Analytics)。
我們亦使用第三方數位廣告公司 (以及其廣告服務技術合作夥伴和合作之出版商網路) 經由網站，提供第三方 Cookie。第三方 Cookie 能讓我方第三方數位廣告公司，在網站和其所合作的其他網站上，蒐集與您活動有關的資訊，俾針對您的特定興趣提供量身定制的橫幅廣告。然而，這些 Cookie 不會蒐集足以識別出您個人身分之資訊，亦不會將經由這些 Cookie 蒐集得出之資訊，與您的其他個人資訊相互結合。
動作標籤 (Action Tag)
動作標籤是我方第三方數位廣告公司使用的小型圖檔 (亦稱作「透明 GIF」或「網路信標」)，用以識別放置在您瀏覽器上的特定第三方 Cookie (可能經由網站、或是與第三方數位廣告公司合作的網站放置)。當含有經識別 Cookie 的瀏覽器，造訪我方網站上的某個頁面或頁面的某部分時 (取決於動作標籤置放在網站上的位置)，這些標籤即可傳達出資訊。例如：置放於我們購買確認頁面上之動作標籤，將會對某個含有業經識別之 Cookie 的瀏覽器，作出完成購買之記錄。然而，由於 Cookie 只做為網路瀏覽器的身分證使用，因此動作標籤並不會告訴我們已識別之特定人員購買了某項產品。動作標籤不會取得任何足以辨識出您個人身分的資訊。我們可利用動作標籤衡量數位廣告活動的效力，並透過檢視造訪網頁以及造訪後是否產生購買結果，讓網站能更加貼近使用者。動作標籤搭配使用 Cookie 時，還能幫助數位廣告公司選擇廣告，向您的瀏覽器投放您最感興趣以及與您最相關的橫幅廣告。
我們可能會將向您蒐集的個人資訊，與Tempur Sealy的其他成員分享，以提供您所要求的產品服務，並根據您的行銷偏好或法律許可的其他方式向您行銷。且我們必定確保Tempur Sealy根據本隱私權政策規定，使用您的個人資訊。
我們聘請公司與人員，來代表我們執行某些服務和事務， 可能包括 (如適用) 網站的營運和維護、發送電子郵件、客戶名單管理、數據分析、提供市場諮詢和協助、分發客戶調查，與提供客戶服務。這些服務供應商僅可存取其執行特定服務或事務所需之個人資訊，並且不得將其作為其他用途使用。我們會隨時確保供應商僅根據本隱私權政策使用您的個人資訊，並採取適當技術和組織安全措施，來保護您的個人資訊。
我們另與第三方數位廣告公司合作，為我們公司提供網路廣告服務。該第三方可能會使用 Cookie 和其他技術，針對查看網站上所顯示的廣告或有互動的用戶，進行匿名數據蒐集。如欲瞭解更多資訊，請參閱上述「經由網站蒐集之資訊」章節。
於發展業務之際，我們可能會針對若干關係企業或業務單位，執行出售或購買之交易。在該等交易中，客戶資訊通常會是轉移的業務資產之一，但仍應受先前對客戶做出的隱私權承諾約束 (當然，客戶另行同意者除外)。此外，雖發生可能性極低，但若Tempur Sealy或其大多數資產經第三方收購，則客戶資訊亦將成為轉讓給第三方購買者的資產之一。
Tempur Sealy公司或服務供應商可能為本隱私權政策所述目的，而在歐洲經濟區外之區域 (包括美國境內)，蒐集或處理您的個人資訊。
雖然歐洲經濟區 (下稱「EEA」) 以外之區域，可能須按照當地法律之規定，而無法提供與 EEA 境內相同之資料保護標準，但我們會遵照本隱私權政策之規定，處理您的個人資訊。
Tempur Sealy遵守美國商務部關於蒐集、使用和保管歐盟成員國與瑞士個人資訊之美歐安全港架構協議 (U.S.-EU Safe Harbor Framework) 以及美國與瑞士安全港架構協議 (U.S.-Swiss Safe Harbor Framework)。Tempur Sealy業已通過認證，確認其符合安全港隱私原則 (Safe Harbor Privacy Principles) 中的通知、選擇、後續傳輸、安全、資料完整性、存取和執行規定。如欲瞭解更多有關安全港計劃之資訊，並查閱Tempur Sealy之證書，請至： www.export.gov/safeharbor/